Once you have received invoices confirming delivery, you may notices that a vendor was not able to deliver the full amount of the approved benefit, or that the vendor has an extra charge for something such as delivery. Before creating a payment for this application, please edit the benefit delivered amount using the steps below. This is only available for applications that are on a transmittal that has been transmitted.
- From the Household's History screen, pull up the Service Overview page for the application that needs to be adjusted.
- At the top of the page, click "Change Application". You should see a pop-up asking what you would like to change. Select "Benefit delivered is different than benefit approved" and click "Continue".
- Enter the benefit amount the client actually received and CASTiNET will recalculate the Total Benefit. Do not make adjustments to the Total Benefit Approved. Click "Save Application".
Now, in the Finance Overview card of the Service Overview, you will see a Benefits Delivered section. Note that the Benefit Information in the Review LIHEAP Application section will still show the Approved amount. Now, when you create a payment for this application, it will consider the benefit delivered instead of benefit approved.