FAQ
Partners (Vendors)
- CDBG-CV LGE KU
- Why don't I see the Health Insurance Provider I am looking for?
- Managing Partner (Vendor) Prices: Delivered vs. Pick Up Prices
- Managing Partner (Vendor) Prices: LIHEAP Crisis Benefit Types
- Managing Partner (Vendor) Prices: What does Volume discount and Below Min mean?
- Managing Partner (Vendor) Prices: Entering Prices for Propane Cylinders
Client/Households
- Document Upload FAQ
- Accessing Households with just the HouseholdID
- How do I enter a client if I don't have all their information?
- How do I enter a phone referral?
- How do I print case notes?
- Monthly Income Profiles
Client Services
- Why can't I see Family Goal Plans?
- Why Can't I See Programs?
- Can't see services
- Education Option is no longer available
- Duplicate Account Numbers
- Why can’t I recertify for a Utility Assistance Program?
Finance
- Refunding a Payment
- Common KU/LGE Errors and How to Fix Them
- Vendor delivered an amount different from the approved amount
- How does CASTiNET prevent duplicate vendor payments?
- Where is my LGE or KU invoice email?
- Edit Application: Benefit delivered is different than benefit approved
LIHEAP
System
- Reload page and ignore cache in Chrome
- Blank Screen After Login/Getting Logged Out Randomly
- What kind of Internet Connection and Speed do I need to run CASTiNET?
- PC Specs for CASTiNET 3.0
- Why Can't I Print From The Report Viewer?
- Check connectivity to the CASTiNET2 Installation services
Users / Roles / Rights
- Case Management Rights
- User Groups on Program Admin
- How can a CASTiNET user see a list of recent sigin-in activity?
- Common User Set-Ups: Roles and Rights (Overview)
- Editing Users (Changing User Rights)
- Changing Passwords
CSBG Annual Report
FAQ
- Printouts download to the top, rather than the bottom
- Unable to Open and Print (File Extensions)
- Eligibility requirements for KY Power HEART Program
- Application or LIHEAP report: Can't see county office
- CDBG-CV Setup
- Funding Source: Editing County and Benefit Types