CFN Hardship Reconnect

CFN Hardship Reconnects are for households' where the electric or natural gas service has been disconnected. These steps are a guide for processing the Hardship Reconnect Application and the LIHEAP Application for the Household.

Note: These steps are intended to be a general guide on how to handle CFN Hardship Reconnect applications in CASTiNET.  Please check your program manuals and agency manuals for policy clarifications and program requirements.  Also, this process could vary by your agency's policy and vendor.

1. Client's electric or natural gas services have been disconnected (account is closed).
2. Contact Vendor to determine needed amount to reconnect services.
3. Start LIHEAP Application to determine household's benefit amount.
   1. Benefit amount is shown on the Application Review Page.
   2. Save the application as Pending.
4. If the LIHEAP benefit is not sufficient, speak with vendor to work out payment plan. 
5. Create and approve a CFN Application. (Use the CFN Hardship Reconnect for Closed Accounts)
6. Send the CFN Application to Vendor
7. Complete Household's LIHEAP Application.

For LGE or KU:

KU/LGE cannot grant service until they know the dollar amount the agency is going to pledge on the hardship reconnect.  They can’t give a new account number until the customer applies for service.

1. If you called your local KU or LGE Office, they may have already created a pledge on the account. 
2. For Step 7 above, use the "Approve-Skip Automatic Pledge Creation" button (instead of the Approve button) to skip the automatic pledge creation in CASTINET (KU/LGE Skip Automatic Pledge Creation)
3. Add the pledge number manually (How to add LGE/KU Manual PledgeIDs to CASTiNET Applications)