Question: What are the eligibility requirements for KY Power HEART Program?
Answer: To be eligible for the HEART Program, a participant must meet the following criteria:
• Be an individual whose household income does not exceed the then-effective maximum income level for participation in the federal Low Income Home Energy Assistance Program (“LIHEAP”) (currently 130% percent of the Federal Poverty guidelines for the contiguous 48 states as published in the Federal Register for the applicant’s family unit size for the applicable year);
• Be a residential customer of Kentucky Power with service in the applicant’s name or have applied for service in the applicant’s name;
• Be enrolled in a LIHEAP program and direct their LIHEAP payments to Kentucky Power;
• Apply for available weatherization programs and accept services if eligible and available;
• Not reside in a multi-unit single meter building;
• Provide Kentucky Power with access for monthly meter readings;
• Not be receiving or have received funds through the THAW Program in the same Program Year;
• Be current in their Kentucky Power electric service payments in connection with any residential account in the customer’s name or no more than 59 days in arrears in connection with any residential account in the customer’s name;
• Agree that no part of any HEART benefit will be refunded or paid in cash to the participant. If a final bill otherwise shows a credit balance, part or all of which is the result of the application of a HEART Program benefit, a refund will be made of only that portion, if any, of the final credit balance that exceeds the total HEART Program benefits applied during the current Program Year;
• Not have electric service disconnected at the residence for which benefits will be credited; and
• Enroll in Kentucky Power’s Average Monthly Payment (“AMP”) plan.