Use the following steps to refund a payment:
- Undo Mark as Paid from the Payment Overview or the Search for Payments screen
- Undo Approved for Payment from the Payment Overview or the Search for Payments screen
- If the application is the only one on the payment batch, you may void the Payment batch; or if there are more applications on the Payment batch, you may remove the application.
- From the Service Overview, click "Change Application" and select Refund Payment. Click Continue.
- Update the Total Benefit amount. Click Save Application.
- You will be navigated to the Service Overview, where the Benefits Delivered under the Finance section will show the updated benefit amount.
Note: This step is only available for applications that are on a transmittal that has been transmitted but is not yet on a payment.
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