More Information Needed

Question: When applying a household for a service you receive the message "More Information Needed" instead of "Apply".

Answer: More Information Needed – This indicates that additional information is needed before the client is eligible to apply for services in the program (the required demographics rule selected by the program administrator failed). Click “More Information Needed” to view the information that is missing. Return to the Household Overview and fix all issues then retry processing the application.