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Client Services

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  • User Groups on Program Admin
  • Education Option is no longer available
  • Duplicate Account Numbers
  • Why can’t I recertify for a Utility Assistance Program?
  • How do I recertify a client for Utility Assistance Programs?
  • Change Application Options: Which One Do I Use?
  • Referral Types
  • Family Goal Plan: Add/Remove Existing Service
  • Update Weatherization Application Status
  • Completing Goals and Action Steps for Family Goal Plans
  • How do I complete a Family Goal Plan follow-up?
  • How do I complete a Referral follow-up?
  • How to edit an Approved Application
  • No Valid Benefit Type
  • Checking HEART enrollment status
  • How to Void an Application
  • More Information Needed
  • KU/LGE Skip Automatic Pledge Creation
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