Why can’t I recertify for a Utility Assistance Program?

When you click approve, the system will check for existing applications in an Enrolled status that meet the following criteria:

1. Application is in the last 12 months
2. Application uses the same account number
3. Application uses the same service partner
4. Application has the same benefit type (electric, natural gas)
5. Application is the same type of program (KU HEA, Columbia Gas EAP, Delta Gas DEAP)

If you receive the following message when you attempt to approve the application, it means that this application did not meet all of the above criteria.

Check that:

• The household has an ENROLLED application
• The ENROLLED application is within the last 12 months
• The ENROLLED application uses the same service partner as the application you are currently working on
• The ENROLLED application has the same account number as the application you are currently working on
• The ENROLLED application has the same benefit type as the application you are currently working on
• The ENROLLED application is of the same type of program as the application you are currently working on (KU HEA, Columbia Gas EAP, Delta DEAP)