Question: I'm on ky.castinet.org, but I get a message that says I'm in the training environment.
The message at the top of the screen reads:
"This is a Training/Testing environment. Do Not Enter Real Client Data"
Answer: This usually means that you have been logged out of the "ky" production system.
Steps to resolve the issue:
- Log out,
- click the the drop down V in the upper right hand corner of CASTiNET
- click the "log out" button.
- Close the browser (use the X in the upper right hand corner)
- Launch CASTiNET again, and log back in.
If the issue persists notify CASTiNET support.