Blank Screen After Login/Getting Logged Out Randomly

Jerrica Jones

You may experience the following problems in incognito:

Blank screen after login, no data will load or you just get a white screen with the Support button (see below)
Getting logged out randomly, unrelated to the 10-minute inactivity logout

This issue is related to some of Chrome's automatic settings for incognito.

To fix this, try one of the following:

Run CASTiNET in regular chrome window (not incognito). Quickly open a regular chrome window using ctrl+N.
Or, if your computer is set to always run in incognito, try adjusting your cookie settings. You can quickly do this by going to chrome://settings/cookies in a new tab. Select Allow Cookies.

Navigate back to CASTiNET. You may have to refresh the screen using ctrl+R or ctrl+shift+R to see the change.